- Grievance redressal mechanism established by the IA, in accordance with the SEBI Circulars and processes of IA:
- In case of any grievance / complaint against us, you shall contact the following person:
Name: Manoj Gupta
Address: 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040
Contact number: +91 99229 39216
Email address: manoj.gupta@prudenowealth.com - You may also approach the Principal Officer, as the case may be:
Name: Vinit Iyer
Contact number: +91 98230 10935
Email address: vinit.iyer@prudenowealth.com - In case of any delay beyond 30 workings days in resolving your grievance as received above, We shall communicate the same to you.
- In case, you are not satisfied with our response, both parties agree to undertake online conciliation and/or online arbitration by participating in the ODR Portal and/or undertaking dispute resolution in the manner specified in the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. ODR Portal can be accessed via the following link – https://smartodr.in/. Alternatively, you can also lodge your grievances with SEBI at website for SEBI Complaints Redress System (SCORES) https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
- You may also note the following SEBI regional / local office address: Office of Investor Assistance and Education,
SEBI Bhavan Plot No.C4-A,
G Block, Bandra Kurla Complex,
Bandra (E) Mumbai – 400 051
Maharashtra
Telephone: +91-22-2644 9000 / 4045 9000
Fax: +91-22-2644 9016-20 / 4045 9016-20
- SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from below link: Android https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330 iOS https://apps.apple.com/in/app/sebiscores/id1493257302
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Vinit Iyer | 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040 | 9922007873 | info@prudenowealth.com | 10am IST to 6pm IST |
| Head of Customer Care | Vinit Iyer | 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040 | 9823010935 | vinit.iyer@prudenowealth.com | 10am IST to 6pm IST |
| Compliance Officer | Manoj Gupta | 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040 | 9922939216 | manoj.gupta@prudenowealth.com | 10am IST to 6pm IST |
| CEO | Vinit Iyer | 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040 | 9823010935 | vinit.iyer@prudenowealth.com | 10am IST to 6pm IST |
| Principal Officer | Vinit Iyer | 805 & 806, South Block, Sacred World, Wanowrie, Pune – 411040 | 9823010935 | vinit.iyer@prudenowealth.com | 10am IST to 6pm IST |
Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Prudeno Wealth Advisors has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
- Dedicated Channels
Email: manoj.gupta@prudenowealth.com
Helpline: +91 9922939216 (operational Mon–Fri, 10 AM – 6:00 PM)
Web Form: Available on https://forms.zoho.in/prudenowealth/form/AccessabilityForm - Process
All accessibility-related grievances will be acknowledged within 2 working days.
Resolution/response will be provided within 15 working days.
Complex issues requiring longer timelines will be communicated clearly to the complainant. - Escalation Matrix
Level 1: Nodal Officer Mr. Manoj Gupta, Email: manoj.gupta@prudenowealth.com, Contact: +91 9922939216
Level 2: Principal Officer Mr. Vinit Iyer, Email: vinit.iyer@prudenowealth.com, Contact: +91 9823010935